Shipping Policy

At Sarayu Holistics, we understand that receiving your order in a timely manner is important to you. We make every effort to process and ship your order as quickly as possible. Please note that orders can take up to 3-7 business days to process, but most orders are shipped within 1-2 business days.

Shipping Rates and Delivery Times

Shipping rates and delivery times will vary depending on the destination and shipping method selected at checkout. We offer standard and expedited shipping options.

Domestic shipping:

  • Standard: Delivery within 5-7 business days
  • Expedited: Delivery within 2-3 business days

International shipping:

  • Standard: Delivery within 7-14 business days
  • Expedited: Delivery within 5-7 business days

Please note that delivery times are estimates and may vary due to unexpected delays, such as inclement weather or postal service disruptions.

Lost Item Claims

In the unlikely event that your order is lost in transit, it is the customer's responsibility to file a claim with the carrier. We recommend that you contact the carrier directly to file a claim, and provide them with the tracking number we've provided in your shipping confirmation email.

We will do our best to assist you in the claim process and to resolve any issues related to lost items. We ask for your patience and understanding that we have no control over carrier delays or lost items once the package has been shipped.

Returns and Refunds

We do not accept returns or issue refunds for any opened, used or otherwise compromised products. If you receive an incorrect or damaged item, please contact us within 5 business days of receiving your order and we will make it right.