Refund Policy

At Sarayu Holistics, we are committed to providing our customers with the highest quality, natural made-to-order products and customer service. We take pride in the handcrafted nature of our products, which are carefully made with all natural, organic ingredients. Due to the nature of our made-to-order products, we do not offer refunds.

However, If for any reason you are not satisfied with your purchase, we will gladly offer an exchange or store credit within 30 days of the purchase date.

To be eligible for an exchange or store credit, the product(s) must be returned in its original condition and packaging, unopened and unused. We do not accept returns or issue exchanges or store credit for any opened, used or otherwise compromised products.

If you receive an incorrect or damaged item, please contact us within 5 business days of receiving your order at, and we will make it right.

We will process your exchange or store credit as soon as we receive the returned product(s). Please allow up to 14 business days for the exchange or store credit to be processed.

We stand behind our products and are confident that you will be satisfied with your purchase. However, if for any reason you are not, please contact us at and we will do our best to make it right.